FAQS Loyalty page

1. What is The Inner Circle?

Our membership programme features three tiers: Silver, Gold, and Platinum. The more you shop with us, the more it offers—better member discounts, earlier access to drops, and things we don't put on the site.

2. Does it cost anything to join?

No. You're in at Silver from your first purchase of ₹999. There's no fee at any tier—you move up by shopping, not by paying.

3. How do I move up a tier?

By what you spend with us. Gold unlocks at ₹3,999 and Platinum at ₹8,999. You're upgraded automatically once you cross the threshold.

4. How do I claim my discount and other member offers?

Your vouchers, discounts, and other benefits will be shared on your account and notified over WhatsApp and email.

5. Can I use member offers alongside other codes?

Yes, you can.

6. I just crossed a threshold. Why hasn't my tier changed?

Your spend counts once the return window on that order closes, so an upgrade shows up 48 hours after delivery rather than at checkout. It keeps things accurate.

7. Can I drop back down a tier?

Your tier is based on what you've spent in the last 12 months, reviewed on a rolling basis. Keep shopping at that level and you stay; if your spend falls below the threshold over a full year, you move to the tier that matches.

8. What happens if I return something?

Your tier is based on what you've spent in the last 12 months, reviewed on a rolling basis. Keep shopping at that level and you stay; if your spend falls below the threshold over a full year, you move to the tier that matches.

9. How does early access work?

That order's value comes off your total. If it takes you below your tier threshold, your tier adjusts at the next review.

You'll get a WhatsApp and email when your window opens.

10. What do I get on my birthday?

Gold members receive a birthday voucher. Platinum members receive a signature birthday gift with their next order. Both land in your birthday month, so add your date of birth to your account.