Refund Policy
Refund
We do not offer refunds; however, if the issue is genuine, a gift code of the same value will be provided to the customer.
What we Cover
We offer replacements or gift codes for orders that arrive damaged, defective, or incorrect. This includes leakage, breakage, or a wrong item being delivered. As a fragrance brand our products cannot be returned or resold once opened, items cannot be returned once delivered.
How to Raise a Claim
We cover damaged, defective, or incorrect items. Report within 48 hours of delivery.
What you need:
- Your order number
- An unboxing video showing the sealed package, opening and the issue
- Photos of the damaged packaging box with shipping label affixed and photos of damaged or wrong item.
Contact us:
On WhatsApp: +91-92171 75575
On Email: support@sarkar.store
Resolution
Once your claim is verified, we will either reship the replacement product or issue a gift code of equivalent value of your choice.
Damages After Delivery
We are not responsible for damage caused by neglect, improper use, or mishandling after the product has been delivered.